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PRIVACY POLICY
Last Updated: July 22, 2026
At The Mom Box (“The Mom Box,” “we,” “us,” or “our”), we respect your privacy and are committed to responsibly protecting the personal information entrusted to us.
We operate themomboxfit.com, our monthly subscription-box service, customer accounts, digital resources, email communications, social-media pages, and related products and services. Collectively, these are referred to in this Privacy Policy as the “Site” or “Service.”
The Mom Box is a Canadian subscription-box business offering wellness, fitness, nutrition, self-care, lifestyle, and other products for moms. We may also provide digital resources such as meal plans, recipes, workout plans, guides, videos, and downloadable materials.
This Privacy Policy explains:
We collect, use, and disclose personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, where applicable, and any substantially similar provincial privacy laws that may apply.
“Personal information” generally means information about an identifiable individual. It does not normally include information that has been anonymized so that it can no longer reasonably be associated with an identifiable person.
We will not collect, use, or disclose your personal information except as described in this Privacy Policy, as otherwise communicated to you, with your consent, or as permitted or required by law.
By accessing or using the Service, creating an account, purchasing a product, subscribing to The Mom Box, joining our mailing list, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Where consent is required, we will seek consent in a form appropriate to the sensitivity of the information and the circumstances in which it is collected.
1. Information We Collect
To operate The Mom Box, process purchases, manage subscriptions, deliver boxes and digital resources, and provide customer support, we may collect different types of personal information.
The personal information we collect depends on how you interact with us.
Information You Provide to Us
When you create an account, purchase a product, subscribe to The Mom Box, join a mailing list, enter a promotion, complete a survey, submit a product review, or contact us, we may collect information such as:
You are not required to provide more personal information than is reasonably necessary for the applicable purpose.
However, if you do not provide certain information, we may be unable to create your account, process your payment, deliver your order, manage your subscription, respond to your request, or provide certain parts of the Service.
Wellness, Dietary and Preference Information
You may voluntarily provide information about your general preferences, interests, dietary choices, allergies, product sensitivities, fitness interests, or wellness goals.
We will only request this information where it is reasonably connected to a product, subscription feature, survey, personalization option, or customer-support request.
You are responsible for deciding whether to provide this information.
The Mom Box does not use voluntarily supplied wellness information to diagnose medical conditions or provide individualized medical treatment.
You should not provide detailed medical records, diagnoses, prescription information, or other highly sensitive health information unless we specifically request information that is reasonably necessary to address a customer-support or product-safety concern.
Payment Information
Purchases and subscription payments are processed through secure third-party payment processors.
When you make a purchase, payment-related information may include:
Your complete credit- or debit-card number and security code are generally provided directly to the payment processor and are not stored on The Mom Box’s internal systems.
Payment processors handle payment information according to their own privacy policies, security practices, and legal obligations.
Order, Subscription and Delivery Information
When you place an order or subscribe, we may collect and maintain information such as:
When you purchase a gift or send a box to another individual, you must have authority to provide that individual’s name, shipping address, and other necessary delivery information.
Gift-recipient information will be used primarily to fulfil and administer the applicable order.
Communications With Us
When you communicate with The Mom Box by email, website form, social media, telephone, survey, review platform, or another method, we may collect:
Customer-support communications may be retained to resolve concerns, maintain business records, improve our service, prevent fraud, and establish a record of requests or commitments.
Automatically Collected Information and Log Data
When you access the Site, certain information may be collected automatically by our website platform, hosting provider, analytics providers, security tools, or other technology-service providers.
This information may include:
Some automatically collected information may qualify as personal information when it can be associated with an identifiable individual, device, or account.
Information From Third Parties
We may receive personal information from third parties where permitted by law, including:
For example, a shipping carrier may provide delivery-status information, or a payment processor may notify us that a payment was approved, declined, disputed, or refunded.
Where you interact with us through a third-party platform, that platform may independently collect and process your information according to its own privacy policy.
Information We Do Not Intentionally Collect
The Mom Box does not intentionally request or collect:
Please do not submit unnecessary sensitive information through general email, website forms, product reviews, or social-media messages.
2. How We Use Your Information
We collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances and for purposes identified when or before the information is collected.
We may use your personal information to:
Process Orders and Subscriptions
Provide Customer Support
Communicate With You
Transactional and service-related messages are different from optional promotional messages. You may continue to receive necessary account, billing, order, shipping, or legal notices even after unsubscribing from promotional emails.
Operate and Improve the Service
Where reasonably possible, we may use aggregated or anonymized information for research, reporting, analytics, product selection, and business planning.
Protect the Service and Our Customers
Comply With Legal and Business Obligations
Other Purposes
We may use personal information for another purpose with your consent or where the use is otherwise permitted or required by law.
We will not use personal information for a new purpose that is materially different from the purpose for which it was collected without first identifying the new purpose and obtaining additional consent where required.
3. Cookies and Tracking Technologies
Cookies are small data files placed on your browser or device when you visit a website.
The Mom Box and its service providers may use cookies, pixels, tags, scripts, local storage, software development kits, and similar technologies to operate the Site and understand how it is used.
Essential Cookies
Essential cookies support basic website and account functions, including:
Some essential cookies are necessary for the Site to function and cannot be disabled through our Site without affecting the Service.
Preference and Functionality Cookies
Preference cookies may remember choices such as:
These cookies can make the Service more convenient and personalized.
Analytics Cookies
We may use analytics services, such as Google Analytics or comparable providers, to collect information about Site traffic, customer interactions, and website performance.
Analytics information may help us understand:
Analytics providers may use cookies or similar identifiers and may process information on servers located outside Canada.
Advertising and Social-Media Technologies
We may use advertising pixels, social-media tools, or similar technologies to:
Where required, we will obtain appropriate consent before using non-essential technologies for behavioural advertising or similar tracking.
Advertising and social-media partners may independently collect information about your activities across different websites, services, or devices according to their own privacy policies.
Email Tracking
Our email service provider may use technologies that tell us whether an email was delivered, opened, or interacted with.
We may use this information to:
Managing Cookies
Most browsers allow you to:
Your browser, device, advertising platform, or cookie-preference tool may provide additional controls.
Blocking or deleting cookies may affect your experience. Certain parts of the Service, including account login, shopping carts, subscription dashboards, and checkout functions, may not work properly without essential cookies.
Browser-based “Do Not Track” signals are not applied consistently across the industry. The Site may not respond to every Do Not Track signal, but we will provide available privacy and cookie choices as required by applicable law.
4. Service Providers and Third Parties
We use trusted service providers to help operate The Mom Box.
These providers may process personal information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by law.
Categories of service providers may include:
Website and E-Commerce Providers
These providers host the Site, operate online storefront functions, support customer accounts, manage subscriptions, store transaction records, and provide technical infrastructure.
Payment Processors
Payment processors securely handle payment-card information, payment authorizations, recurring billing, refunds, chargebacks, and transaction verification.
Fulfilment and Shipping Providers
Warehouses, fulfilment partners, couriers, postal services, and shipping carriers may receive names, delivery addresses, telephone numbers, email addresses, order details, and other information required to prepare and deliver shipments.
Product Suppliers
Product suppliers generally do not need access to customer information merely because their products are included in a box.
However, we may share limited information with a supplier where reasonably necessary to:
We will only provide information that is reasonably necessary for the applicable purpose.
Email and Communications Providers
These providers help deliver transactional emails, newsletters, promotional messages, surveys, customer-support communications, and account notifications.
Analytics and Advertising Partners
Analytics and advertising providers may help us measure Site traffic, understand customer interactions, evaluate marketing performance, and deliver advertising.
Information shared with these providers may include device information, cookie identifiers, IP addresses, Site interactions, and general transaction-event information.
We do not intentionally provide complete payment-card details to advertising providers.
Professional Advisers
We may disclose personal information to lawyers, accountants, insurers, auditors, consultants, or other professional advisers where reasonably necessary to obtain advice, manage risk, maintain records, or protect our legal interests.
Fraud, Security and Compliance Providers
We may use service providers to detect fraud, prevent unauthorized transactions, secure customer accounts, assess payment risks, and comply with legal obligations.
Business Transfers
Personal information may be disclosed as part of a proposed or completed merger, financing, sale, reorganization, insolvency, acquisition, transfer of assets, or other business transaction.
Where appropriate, information shared during a proposed transaction will be subject to confidentiality restrictions and used only for purposes related to evaluating or completing the transaction.
If ownership of The Mom Box changes, personal information may be transferred to the successor organization, subject to applicable law and continued protection consistent with the purposes for which the information was collected.
Legal Disclosures
We may disclose personal information where we reasonably believe disclosure is necessary to:
We do not sell personal information in the ordinary meaning of exchanging customer information directly for money.
Some advertising or analytics activities may be treated differently under privacy laws outside Canada. Where applicable, we will provide any legally required notices or choices.
Service providers are expected to protect personal information, limit its use to authorized purposes, and comply with applicable contractual and legal obligations.
However, certain service providers, such as payment processors, social-media platforms, or independent shipping carriers, may also process information for their own purposes under their own privacy policies.
5. Communications and Marketing
We may use your name, email address, telephone number, purchase history, subscription status, and general preferences to communicate with you.
Transactional and Service Communications
We may send communications that are reasonably necessary to administer your relationship with The Mom Box, including:
Because these messages are necessary to provide the Service, you may not be able to opt out of all transactional communications while maintaining an active account, order, or subscription.
Promotional Emails and Messages
Where we have the consent or other lawful authority required by Canada’s Anti-Spam Legislation, we may send commercial electronic messages concerning:
Where required, commercial electronic messages will identify The Mom Box, include our contact information, and provide an unsubscribe mechanism.
Withdrawing Marketing Consent
You may unsubscribe from promotional emails by:
We will process unsubscribe requests within the period required by applicable law.
Unsubscribing from promotional communications will not automatically cancel an active subscription or prevent necessary transactional messages.
You may also withdraw consent for text-message marketing by following the instructions included in the message or contacting us.
Reviews, Testimonials and User Content
We will not publicly identify you in a testimonial, review, photograph, or promotional feature submitted directly to us without your permission, except where you intentionally post the content publicly or submit it through a platform where publication is clearly expected.
Where you provide consent for us to use a testimonial, image, or other content, you may contact us to withdraw permission for future use.
Withdrawal may not require us to recall materials already lawfully printed, distributed, or published before the withdrawal was received.
6. Security and Retention
Security Safeguards
The security of your personal information is important to us.
We use reasonable administrative, technical, organizational, and physical safeguards appropriate to the sensitivity, amount, format, and location of the information.
Safeguards may include:
Despite these safeguards, no website, electronic transmission, storage system, or security measure is completely secure.
We cannot guarantee that unauthorized access, loss, misuse, alteration, disclosure, or destruction will never occur.
You are responsible for protecting your password, limiting access to your account, and notifying us promptly if you believe your account or personal information has been compromised.
Privacy and Security Incidents
If we become aware of a breach of security safeguards involving personal information, we will investigate and take reasonable steps to contain and address the incident.
Where required by applicable law, we will:
The timing and contents of a notification will depend on the circumstances and applicable legal requirements.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to satisfy legal, accounting, security, dispute-resolution, and business requirements.
Retention periods may vary according to the type of information.
For example:
We may retain information for longer where it is reasonably required for an active dispute, legal proceeding, regulatory investigation, insurance claim, chargeback, fraud investigation, or legal hold.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our legal and operational obligations.
Anonymized or aggregated information that can no longer reasonably identify an individual may be retained and used for business analysis, research, reporting, and service improvement.
7. International and Interprovincial Data Transfers
The Mom Box is located in Canada, but some of our service providers may store, access, or process personal information in another province, territory, or country, including the United States.
For example, international or out-of-province providers may support:
When personal information is processed outside your province or outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed.
Courts, law-enforcement agencies, national-security authorities, regulators, or other government bodies in that jurisdiction may be legally permitted to access the information.
The transfer of information to a service provider does not necessarily change our responsibility for personal information under applicable Canadian privacy law.
We use reasonable contractual, organizational, and security measures intended to require service providers to protect personal information and use it only for authorized purposes.
The exact locations used by technology providers may change over time.
You may contact us using the information in Section 12 to request further information about our service providers or the processing of personal information outside Canada.
Individuals located outside Canada who provide personal information to The Mom Box understand that the information may be transferred to and processed in Canada and in other jurisdictions where our service providers operate.
8. External Links and Third-Party Platforms
The Service may contain links to websites, applications, social-media platforms, videos, resources, or services that are not operated or controlled by The Mom Box.
Examples may include:
When you follow a third-party link, the third party may collect information directly from you.
The Mom Box does not control and is not responsible for the content, security, availability, accessibility, privacy practices, or data-handling activities of third-party websites or services.
The inclusion of a link does not necessarily mean that we endorse the third party or accept responsibility for its privacy practices.
We encourage you to review the privacy policy and terms of every third-party website, platform, or service before providing personal information.
Our social-media pages may be hosted by third-party platforms.
When you view, follow, like, comment on, share, or message one of our social-media pages, both The Mom Box and the applicable platform may receive information about your interaction.
The platform’s use of that information is governed by its own privacy policy and account settings.
9. Children’s Privacy
The Service, customer accounts, purchases, and subscriptions are intended for adults.
The Mom Box does not knowingly collect personal information directly from children under the age of 13.
Individuals under the age of majority in their province or territory should only use the Service under the supervision of a parent or legal guardian.
A parent or guardian should create and manage any account, purchase, or subscription intended for a family that includes children.
Products included in The Mom Box may not be suitable for children. Parents and guardians are responsible for reviewing product labels, ingredient lists, safety warnings, age recommendations, and usage instructions before allowing a child to access or use a product.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us at themomboxfit@gmail.com
We will investigate the request and take reasonable steps to delete or otherwise address the information where appropriate and legally required.
We may request sufficient information to verify the identity and authority of the person making the request.
10. Consent and Your Privacy Rights
Consent
We seek meaningful consent for the collection, use, and disclosure of personal information where consent is required.
The form of consent may vary depending on:
Consent may be express or implied where permitted by law.
For example, when you provide your address to receive an order, we may reasonably use and share that address with a shipping provider to deliver the order.
We will generally seek separate or express consent for uses that are not necessary to complete a requested transaction and that may not be reasonably expected.
We may collect, use, or disclose personal information without consent where permitted or required by law.
Withdrawing Consent
You may withdraw consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, contact us using the information in Section 12.
Withdrawal of consent may affect our ability to:
We will explain relevant consequences where appropriate.
Withdrawing consent does not require us to reverse uses or disclosures that were lawful before the withdrawal, and it does not affect information we must retain or process to satisfy legal obligations.
Accessing Your Personal Information
Subject to applicable exceptions, you may request access to personal information that The Mom Box holds about you.
You may also request information about how that information has been used and to whom it has been disclosed.
To protect your privacy, we may need to verify your identity before responding.
We will respond within the period required by applicable law or notify you if additional time is legally permitted and required.
Access may be limited where permitted or required by law, including where disclosure would reveal:
Where we refuse access, we will explain the reason where legally permitted.
Correcting Your Information
You may request correction of inaccurate or incomplete personal information.
Certain account, shipping, or communication information may be updated directly through your customer account, where available.
Where a correction request is supported, we will make the appropriate correction or note the disagreement as required by applicable law.
Requesting Deletion
You may ask us to delete personal information that is no longer necessary.
We will assess deletion requests according to applicable law and our legitimate retention requirements.
We may need to retain certain information to:
Where complete deletion is not possible, we may restrict use, remove information from active systems, or explain why retention is required.
Privacy Complaints
You may contact us with a question or complaint about our privacy practices.
We will investigate privacy complaints in a fair and timely manner and take appropriate corrective steps where necessary.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable provincial privacy regulator.
No Retaliation
We will not refuse service, discriminate against you, or retaliate solely because you made a good-faith privacy request or complaint.
However, certain services may be unavailable where the personal information is reasonably necessary to provide the requested service.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
When we update this Privacy Policy, we will change the “Last Updated” date at the top of the policy.
The updated Privacy Policy will become effective when posted, unless a later effective date is stated.
Where a change is material or where notice is required by law, we will provide reasonable notice through one or more methods, which may include:
Where required, we will obtain additional consent before applying a materially new collection, use, or disclosure of personal information.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Your continued use of the Service after an updated policy becomes effective does not replace any consent that is legally required.
12. Contact Us
Questions, concerns, access requests, correction requests, consent withdrawals, deletion requests, or complaints regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
The Mom Box
Canada
Email: themomboxfit@gmail.com
Website: www.themomboxfit.com
Please include enough information for us to understand and respond to your request.
For security reasons, we may ask you to verify your identity before providing access to personal information or completing certain privacy requests.
We will use information submitted with a privacy request only to verify your identity, evaluate the request, maintain appropriate records, and satisfy our legal obligations.
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